Terms and conditions of sale of an e-commerceJanuary 29, 2014 by Iacopo Chianese in Right of InternetThe last chapter of the legal guide in 5 moves for bloggers and sites of e-commerce is dedicated to managing the commercial aspects of an activity based on the internet and in particular the exploration of certain measuresnecessary to protect the company and its customers.An e-commerce is not conceptually different from any other physical store:the retailer buys goods from suppliers who then shall sell to end users.The sale on the internet, however, presents some peculiarities that make itmore delicate to handle and that need to be taken seriously by the owner of the business.Indeed, while there is no doubt that buying a shirt in a physical store in Milan(or any other city in Italian) is governed by the rules on sales dictated by Italian law, the same can not be said for the case in which the same shirt is purchased through in website.For this and other reasons that will be examined below is essential that the site of e-commerce are present terms and conditions of sale properlystructured.Visibility of the terms and conditions of saleUnder Article. 1341 of the Civil Code, the general terms and conditionsdrawn up by one of the contracting parties (in our case the owner of the siteof e-commerce) are effective against the other if, at the time of conclusion of the contract, they had knowledge or should have have knowledge usingordinary diligence.The terms and conditions of sale must then be clearly visible from the usersof the site: in the absence they will not be enforceable against the purchaser that raises any objections, with obvious negative effects on thebusiness.As mentioned with regard to the privacy policy in the fourth chapter of the guide is appropriate that the conditions of sale are clearly visible when the user sends the order on the site and should preferably be stored in the database along with other data so you can try without fear of contradictionfull acceptance by the customer.What must be in the terms and conditions of sale?Once you are satisfied that the terms and conditions of sale mustmandatorily be present and visible on each site of e-commerce is necessary to ask what should be the minimum content.The law applicable to the contract of saleThe first point to consider is the law applicable to the contract of sale on the internet.The matter is governed, at least within the European Union, by Regulation No. 593/2008 provides that:The contract is governed by the law chosen by the parties. The parties canselect the law applicable to the whole contract or a part only of it. The parties may, at any time, subject the contract to a law other. If the law chosen is that of a country other than that with which the contract is most closely connected, the provisions of the law must be respected. If the contract is linked to one or more Member States, the applicable lawchosen, other than that of a Member State, must not be in conflict with the provisions of EU law.The law applicable to the contract therefore is freely chosen by the parties.The choice of law will normally achieve the identification of the courtcompetent to judge disputes.In the case of e-commerce is necessary to bear in mind also the provisions of the Consumer Code (Legislative Decree no. 206/2005) that it considers as unfair term it establish a court jurisdiction in any dispute other than theplace of residence or residence of the consumer.E 'therefore necessary and essential that this aspect is specificallyregulated in the terms and conditions of sale on the site of e-commerce in order to avoid disputes.The place of conclusion of the contractAccording to Art. 1326 of the Civil Code, the contract is concluded at a time when those who have made the proposal has knowledge of the other party.The contract was concluded in the place where the applicant at the time of acceptance has knowledge.The place of conclusion of the contract is crucial as it allows identification(in the absence of other agreements) the applicable law and to determinewhich court has jurisdiction to decide the dispute.In the case of e-commerce is not always easy to establish the place ofconclusion of the contract because there is, in fact, on the site wherecertainty is the proponent.Over time, various theories have been developed:the contract is concluded in the place where the seat is declared by the proponentthe contract is concluded in the place where the applicant has knowledge of acceptance (for example on a train while checking email on your smartphone)the contract is concluded in the place where the server is running on the websiteetc.For the foregoing reasons it is appropriate that the terms and conditions of sale on the site is meant to clarify where and when the contract of sale.Right of withdrawal and how to return the goodsCurrently the art. 64 of the Consumer Code provides that in the contractsconcluded at a distance or off-premises, the consumer is entitled to withdraw without penalty and without specifying the reason within 10 working days from the conclusion of the contract.The rule in question is however to be replaced when concluding thetransposition of the EU Directive 2011/83 / EU providing for the extensionof the cooling-off period from 10 to 14 days and the obligation for the seller to adequately inform the consumer of his rights in terms of withdrawal (readthe full article on the subject).In case of failure to inform the right of withdrawal may be exercised for 12months of purchase.In addition to the information on the right of withdrawal should specify howto return the goods.Unfair termsWe define unfair clauses that establish those conditions unilaterallyprepared, in favor of one that has prepared, limitations of liability, the right to withdraw from the contract or to suspend its execution, or establish theirdependents of the policyholder lapse, limitations of the right to raiseexceptions, restrictions on freedom of contract in relations with third parties,tacit extension or renewal of the contract, arbitration clauses or exceptions to the jurisdiction of the court.This kind of clauses can be contained in the terms and conditions of salebut, as stated in art. 1341c.c., Have no effect if they are not specificallyapproved in writing. The law therefore requires an acceptance of theseseparate and additional clauses than the general.Concretely on the website will be presenting a special check box for each of the clauses of this type.otherThe terms and conditions of sale may contain a multitude of predictions thatcan not be scanned in full here and must be weighed in each case with the assistance of a lawyer.Change the terms and conditions of saleIt 'possible that over time the need arises to change the terms and conditions of sale originally prepared. This operation is possible andperfectly legal, but point out that the change takes effect only for the futureand sales made previously remain subject to the terms and conditions validat the time of conclusion of the contract.To avoid dangerous disputes should the various modified versions stillremain available on the site with an indication of the validity period Contact:empatiaclothingstore@gmail.commanueladileva@gmail.comtelefono: 3288088750followus: Facebook, Instagram

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