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Terms and conditions DeliveryAll welded orders are processed by 12:00 and are shipped the same day that the order is put into status "Confirmed". Please note that payments and / or obtained orders after this time, although we processed immediately, will be taken over by courier the next day. In other words, a welded order after the Monday 24:00 will not be withdrawn from the Courier before Tuesday, while an order paid after 12:00 on Friday, will be collected by courier the following Monday as Saturday and Sunday are not considered days of taking profits. The courier makes a single daily collection at our office.We recommend to provide an address and a valid contact name in order to give the opportunity to the courier to retrieve the recipient on the day scheduled for delivery. And 'essential that the address provided is always a person to collect the parcel as the courier could go at any time of the day during the hours between 8:00 and 18:00 from Monday to Friday except holidays.If the delivery address communicated to us during the order was wrong or different than expected, or it is not possible for you to maintain a presence on site in order to receive the package.We remind you that after the second delivery attempt not been successful, the goods will be put in storage for up to 3 working days within which you can go through the agency serving to personally pick up the package at no extra cost.If your expedition ends in hold for pickup, his retirement will be able to completely free of charge within a maximum of three days, by going in person at your local branch of expertise. Expired three days the goods we will be returned and a new shipment will be possible only against payment in advance of a new shipping rate plus additional € 10.04 + VAT for administrative costs.A third delivery attempt is possible in the face of the advance payment of a fee for administrative costs of € 12,00 VAT that will be required by PayPal or Bank Transfer. Any address changes requested after the delivery fulfillment, are not possible.Although we always provide a telephone number of the customer, if you have opted for the Standard shipping, we can not guarantee that the driver will first contact to deliver the package as per contract is not obliged to do so. Please do not provide an alternative address as the courier accepts only one delivery address and, if it does not find anyone to receive the package, not deliver it anywhere else but him back to the branch.The costs for shipping and then Standard, are paid in respect of packaging services and shipping of your order and does not preclude additional privileges such as "delivery by appointment" or "delivery to the plan." Any claims resulting from the action of the carrier, are forwarded to the same carrier as the only able to provide answers.Corriere agreement is made available to the customer for the transportation and delivery of the order made on our Web Store and for this reason it should be considered an added service and not a contractual obligation. When the customer opts for the shipment with the forwarder, the latter comes from us booked in the name and on behalf of the customer who requests the service for the delivery of their order. Once delivered the order to the courier then, the responsibility of the shipment passes to the latter and the client (or the client), the contractor raises (overo our company) from any liability for the delivery and in case of any damage and / or loss of the goods for reasons attributable exclusively to the courier. Purchasing at our Web Store, the customer is not therefore bound by it or required to exercise the Corriere agreement for the despatch of your order and, therefore, must personally and at his own expense, so that your order is taken from our warehouse and been delivered with media / personal methods and / or of his choice.The forwarder is the only method we used to ship prepaid orders; please do not ask us to insist in the shipment of your order by using alternative methods, such as Simple Mail or Priority Mail.ResoYou can request the change or the return of any product within 14 days from the date of consegna.Grazie to guarantee "money back" you have 14 days from delivery of the goods to return items that do not satisfy you. Accepting only items not yet worn or used, stored in the original packaging. empatiaclothingstore@gmail.com manueladileva@gmail.comTel. +393288088750

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